Chopard Craft Sales Policy

Effective Date: January 15, 2025

At Chopard Craft, we aim to provide high-quality products, excellent customer service, and a smooth purchasing experience. Our Sales Policy explains the terms and conditions under which we sell our products, including order processing, payment, and discounts. Please read this policy carefully before making a purchase.

1. Order Placement and Acceptance

When you place an order through our website, you are making an offer to purchase products under the terms of this Sales Policy. By submitting your order, you agree to these terms and conditions:

  • Order Confirmation: Upon placing your order, you will receive an email confirmation with the details of your order. This is not an acceptance of the order, but simply an acknowledgment that we have received it.
  • Order Acceptance: We reserve the right to refuse or cancel any order for various reasons, including but not limited to stock availability, payment issues, or suspected fraud. If we cancel an order, we will issue a full refund to the original payment method.

2. Pricing and Payment

  • Pricing: All prices on our website are listed in U.S. dollars (USD). Prices are subject to change without notice, and the price you pay will be the price displayed at checkout at the time your order is placed.
  • Payment Methods: We accept a variety of payment methods, including:
    • Credit and debit cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Other payment methods as listed at checkout
  • Taxes: Sales tax will be applied to orders based on the shipping address, in accordance with applicable state and local tax laws. The amount of tax will be calculated at checkout.
  • Payment Authorization: Your payment will be processed at the time of order placement. If there are any issues with payment authorization, we will notify you, and the order may be delayed or canceled.

3. Order Fulfillment and Shipping

  • Order Processing: After your order is placed, we will process it for shipment. Orders are typically processed within 1-2 business days. However, please note that during peak periods or sales events, processing may take longer.
  • Shipping and Delivery: We offer several shipping methods, and the delivery time will depend on the shipping option you select during checkout. Shipping costs will also be calculated based on your location and selected method.
    • Free Standard Shipping: For orders over $50 (within the U.S.).
    • Expedited Shipping: Available for an additional fee, with delivery times typically between 2-3 business days.
    • Overnight Shipping: Available for urgent deliveries (extra charges apply).

4. Promotions and Discounts

  • Discounts: From time to time, we may offer promotional discounts, coupon codes, or sales events. These promotions may apply to specific products, categories, or order totals.
    • Promotions cannot be combined with other offers unless stated otherwise.
    • Discount codes must be applied at checkout to receive the discount; we cannot apply discounts after an order is placed.
  • Sale Items: Products marked as “on sale” or discounted are subject to limited availability. We cannot guarantee the availability of sale items beyond the specified promotional period.
  • Holiday or Seasonal Sales: During holiday or seasonal sales events, processing and shipping times may be longer than usual due to higher order volume. We will notify you if there is any delay in order fulfillment.

5. Order Cancellations and Modifications

  • Order Cancellations: If you need to cancel your order, please contact us as soon as possible at info@chopardcraft.com. We can only cancel orders that have not yet been shipped. Once the order has been processed and shipped, we are unable to cancel it.
  • Order Modifications: If you need to modify your order (e.g., change the shipping address or update product details), please contact us immediately. We will make every effort to accommodate your request, but we cannot guarantee changes after the order has been processed.

6. Product Availability and Substitutions

  • Stock Availability: We make every effort to ensure that the products listed on our website are available for purchase. However, in the event that an item is out of stock after an order is placed, we will notify you and offer either a substitute product, a backorder option (if available), or a full refund.
  • Product Substitutions: If a substitute product is offered, you will have the option to approve or decline the substitution before your order is shipped.

7. Returns and Refunds

  • Returns: Please refer to our Refund and Returns Policy for information on how to return products.
  • Refunds: Refunds will be issued to the original payment method once the returned items are received and processed. Please allow 5-7 business days for the refund to be completed.

8. Customer Responsibility

  • Account Information: You are responsible for providing accurate and complete information when creating an account or placing an order. Any incorrect information may lead to delays or issues with your order.
  • Contact Information: Please ensure that your contact information (email, phone number) is up-to-date so that we can reach you if needed regarding your order.

9. Limitation of Liability

  • Damaged or Lost Items: While we take great care in packing and shipping your order, Chopard Craft is not responsible for lost, stolen, or damaged items once they are in the possession of the shipping carrier. If your order is damaged or lost during shipping, please contact the carrier directly to file a claim.
  • Product Discrepancies: In the event of a discrepancy with your order (e.g., wrong item or quantity), please contact us immediately at info@chopardcraft.com, and we will resolve the issue as quickly as possible.

10. Legal Compliance

By placing an order with Chopard Craft, you agree to comply with all applicable laws, including those governing online commerce, consumer protection, and intellectual property rights.

11. Contact Us

If you have any questions or concerns regarding our Sales Policy, please do not hesitate to contact us at:

Thank you for choosing Chopard Craft! We appreciate your business and strive to provide the best shopping experience possible. If you have any questions or need assistance with your order, feel free to reach out to us.