Chopard Craft Shipping Policy

Effective Date: January 15, 2025

At Chopard Craft, we are dedicated to providing fast, reliable, and secure shipping for all of our customers. Our Shipping Policy outlines the shipping methods, costs, and procedures that apply to all orders placed with us. Please review the following details for a better understanding of how we handle your orders.

1. Shipping Methods and Delivery Timeframes

We offer a variety of shipping methods to ensure your order reaches you as quickly as possible:

  • Standard Shipping (Domestic): Delivery typically takes 5-7 business days within the United States.

  • Expedited Shipping (Domestic): For customers who need their items sooner, we offer expedited shipping that delivers within 2-3 business days.

  • Overnight Shipping (Domestic): Available for urgent orders, with delivery on the next business day. Fees are calculated at checkout based on the weight and size of the package.

  • International Shipping: We offer international shipping to select countries. Delivery time varies based on location, typically between 7-14 business days.

    For international orders, please note that shipping times can vary due to customs processing and other factors.

2. Shipping Costs

We strive to provide affordable shipping options for our customers. Our shipping costs depend on the size of your order, the shipping method you choose, and your location.

  • Domestic Orders (USA):

    • Standard Shipping: Free for orders over $50. For orders below $50, a flat rate of $5.99 applies.
    • Expedited Shipping: Shipping costs will vary based on the delivery location and weight of the order. These costs will be calculated and displayed at checkout.
    • Overnight Shipping: Fees are calculated at checkout based on your location and the weight of your order.

  • International Orders:

    • Shipping fees will vary depending on the destination. Costs will be calculated at checkout, and international customers will be informed of any applicable shipping charges before confirming the order. Please note that import duties and taxes are the responsibility of the customer and are not included in the shipping cost.

3. Order Processing Time

  • Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details. We typically process orders within 1-2 business days.
  • Processing Delays: Orders placed on weekends or public holidays will be processed the following business day. In some cases, orders may take longer to process if there is a high volume of orders or stock unavailability.
  • Shipping Confirmation: After your order has been shipped, you will receive an email with tracking information. You can use this tracking number to monitor the progress of your shipment.

4. Tracking Your Order

Once your order has been shipped, we will send you a tracking number via email. You can use this number to track your package through the courier’s website and receive real-time updates on your delivery status.

If you do not receive your tracking information within 48 hours of shipment, please contact us at info@chopardcraft.com for assistance.

5. International Shipping and Customs

  • Customs Duties & Taxes: For international orders, customs duties, taxes, and import fees may apply based on your country’s regulations. These charges are not included in the shipping cost and are the responsibility of the customer.
  • Customs Processing: International shipments may be subject to customs delays, which are outside of our control. Please be aware that the delivery timeframe could be affected by customs procedures in your country.

6. Delivery Issues

While we make every effort to ensure that your order is delivered in a timely manner, we understand that issues can arise. If your package is delayed, lost, or damaged during shipping, please contact our customer service team as soon as possible:

  • Damaged Items: If you receive damaged items, please contact us immediately with photographic evidence of the damage, and we will resolve the issue promptly.
  • Missing Orders: If you have not received your order after the estimated delivery time, please contact us so we can initiate a claim with the courier.

7. Shipping Restrictions

  • Due to international shipping regulations, there may be certain countries or regions where we cannot ship. If we are unable to ship to your location, you will be notified during the checkout process.
  • Some products may have specific shipping restrictions, such as hazardous materials, which are governed by local regulations. We will notify you if your order includes restricted items.

8. Returns and Exchanges

If you wish to return or exchange an item, please refer to our Return & Exchange Policy for more details. Please note that customers are responsible for return shipping costs, unless the item is damaged or defective.

For more information on returns or exchanges, or if you need assistance with shipping-related inquiries, feel free to contact us at:

9. Shipping Address Accuracy

Please ensure that the shipping address you provide is correct and complete. We are not responsible for delays or undelivered packages due to incorrect or incomplete addresses provided during checkout.

10. Contact Us

If you have any questions regarding our shipping policy, feel free to contact us at any time. Our customer service team is happy to assist with any shipping-related inquiries.

Thank you for shopping with Chopard Craft! We strive to provide fast, reliable, and secure shipping to ensure your experience is as convenient as possible. If you need any further assistance or have questions, please don’t hesitate to reach out.